Refund policy

At Mama’s Pride, every single bottle of hot sauce is handcrafted in small batches, carefully sealed, and packed with care. Because our sauce is a perishable food product, we operate under a strict No Returns & Final Sale Policy for safety and quality control.

However, we stand 100% behind the condition in which your order arrives. If something goes wrong on its journey to your doorstep, we will make it right.

All Sales Are Final

Once an order has shipped, we cannot accept returns, exchanges, or offer refunds for:

  • Change of mind or personal heat preference

  • Unopened bottles returned without prior approval

  • Incorrect shipping address provided at checkout

Damaged, Broken, or Defective Items

Shipping glass bottles filled with liquid heat requires sturdy packaging, but accidents can happen in transit. If your order arrives broken, leaking, or damaged in any way, please let us know immediately so we can fix it.

How to request a replacement:

  1. Email our support team at darrell718@gmail.com within 7 days of delivery.

  2. Include your Order Number in the subject line.

  3. Attach clear photos of the damaged bottle and packaging.

Once verified, we will ship out a replacement bottle to you right away at no additional cost.

Incorrect Orders or Missing Items

If you received the wrong item or something is missing from your package, send an email to darrell718@gmail.com with your order number. We’ll verify the mix-up and send out the correct bottle immediately.

Order Cancellations

Because we work quickly to get fresh batches out the door, orders can only be canceled if they have not yet been processed or handed over to the courier. If you need to cancel an order, email us as soon as possible after placing it.

Questions & Support

If you have any questions about your order or need assistance with a package, reach out to us directly:

  • Email: darrell718@gmail.com

  • Response Time: We aim to reply to all support emails within 24–48 hours.