Frequently Asked Questions
Everything you need to know about our sauce, shipping policies, and how we make things right.
About The Sauce
It sits at a comfortable medium-high heat. We slow-simmer genuine Scotch Bonnet peppers so you experience a rich, gourmet flavor first, followed by a warm, lingering island heat that doesn't blow out your palate.
Never. We craft our sauce in small batches using 100% natural ingredients. You won't find any synthetic dyes, artificial thickeners, or harsh vinegar fillers here.
Store it in a cool, dry place before opening. Once you crack the seal, we highly recommend keeping it refrigerated to preserve the fresh pepper flavor and extend its shelf life.
Shipping & Delivery
Currently, we only ship within the United States. We are working hard to expand our logistics to bring Mama's Pride to international tables soon!
We offer a flat rate shipping fee of $17 on all orders. Once processed, you can expect your package to arrive within 2-5 business days. You'll receive a tracking email as soon as it leaves our kitchen.
Returns & Support
Because our sauce is a perishable food product, we cannot accept standard returns or exchanges. All sales are final.
If something happens during packing or transit and your bottle arrives broken or compromised, we will make it right immediately. Please reach out to our support team at darrell718@gmail.com with a photo of the damage, and we will send a replacement.